Please contact customer service at (817)795-3082 OR (817)795-1033 for more information on returning an item. Email us at [email protected] for RGA number. All items must be in it's original condition i.e. with original packaging as well as all catalogs, manuals etc. Items without a valid RGA numbers will not be accepted, this will delay the return process as well as refund where ever applicable. Thank you!